Asked often, answered honestly.

Order online with no payment — just your name, number and address. We confirm your order on WhatsApp, dispatch it, and you pay the rider in cash when the parcel reaches your door. No card, no account, no risk.

It's a courtesy, not a hurdle — a quick message (sometimes a call) to make sure the address is complete and the order is really yours. It protects you from wrong deliveries and keeps fake orders from slowing everyone down. Orders are dispatched only after this hello.

Of course — message us on WhatsApp any time before dispatch and we'll adjust or cancel without fuss. After dispatch, you can simply decline the parcel, though we'd love a heads-up.

Yes — choose bank transfer / JazzCash / Easypaisa at checkout and we'll share details on WhatsApp. Many of our regulars switch to this after their first order.

Lahore, Karachi, Islamabad and Rawalpindi: usually 2–3 working days after confirmation. Other cities and towns: 3–5 working days. We dispatch within 1–2 working days via TCS, Leopards or Trax, and share tracking on WhatsApp.

A flat Rs 250 anywhere in Pakistan — free on orders over Rs 3,500.

Anywhere our couriers go — which is nearly everywhere. If your address is remote, we'll confirm the best courier with you on WhatsApp first.

We exchange damaged or incorrect pieces within 7 days, with the courier cost on us. We ask for one small ritual: take a simple video while opening your parcel. It is the gentlest proof there is, and it makes every exchange instant and argument-free.

Hair adornments are personal-care items, so we can't restock worn pieces. If a piece is unworn and unopened, message us within 7 days and we'll do our best to arrange an exchange for another piece.

Each piece ships with its own care note. The universal rules: keep pearls and silk away from perfume and water, store pieces flat in their pouch, and polish metals with the dry cloth included.