Kept simple, worded kindly.
The promise
If a piece arrives damaged, or it isn’t the piece you ordered, we exchange it within 7 days — courier costs on us, no forms, no debate. Message us on WhatsApp, show us what arrived, and a replacement leaves with the next dispatch.
One small ritual
When your parcel arrives, take a simple video as you open it — thirty seconds on any phone. It is the gentlest proof there is: if anything is wrong, that video makes your exchange instant and argument-free. Nearly every boutique in Pakistan asks this of her customers; we simply ask it nicely.
Changed your mind?
Hair adornments are personal-care pieces, so once worn they cannot be restocked — we know you’d want the same assurance about the piece arriving for you. If a piece is unworn, unopened and within 7days, write to us and we’ll happily arrange an exchange for something that suits better.
How to begin
- 1Message us on WhatsApp within 7 days of delivery.
- 2Share your order number and the unboxing video or photos.
- 3We arrange pickup and dispatch the replacement together.